Wednesday, June 24, 2009

Think *very* hard before ordering from WalMart's web site

I'll update more about the vacation later, but first I have to share a strange situation I've been having with Wal-Mart's web site.

I order photos all the time from them and I've been quite happy with their service up to the last few months.

Greg ordered a pool from them and created his own account in the process.

Ever since then, I've been unable to order photos online. It keeps telling me " We're having temporary difficulties arriving at the destination you requested" and will not let me complete the order.

Apparently Wal-Mart has decided we're the same person, despite having completely separate emails, passwords, and user names. They sent *me* an email telling me I had unordered pictures in my photo cart (which I did), but the link took me to Greg's account without making me sign in. Since I don't have his password and it's not stored on my computer, that should never have happened.

Their customer service department seems totally clueless and it seems is doing its best to ignore me.

Thank goodness we don't have credit card information stored on their site!

I won't be ordering from Wal-Mart's web site ever again, and I want to warn everyone what happened to me.

Be very careful ordering from Wal-Mart's web site!!!! (or just dont do it!)


Deb said...

Actually, Knitpicks does similar stuff. My DD, husband and I have all ordered from them and their system insists that we're one account since we have the same billing address. It only matters when DH is trying to surprise me with something and I get the email shipping notification.

Romi said...

Yikes! Imagine the mess if you were ordering from a public computer an so was someone else!